ISS Procure PASS

FAQ's and documents

FAQ’s and Documents

System documents

Safety Management Resources

Helpful Resources

The Business Rules specify the requirements of the documents you upload in the system (licences, insurances, safety certifications). Ensuring your documents meet these requirements will save time and have you approved faster.

Frequently asked questions

Click to expand the FAQ below

1. Why should I register my company in ISS Procure PASS?

If you wish to be eligible for work opportunities on ISS-managed sites, then you must first be registered in ISS Procure PASS.

ISS manages services for many organisations, and registration in the system allows you to work on any ISS site if approved and selected.

The system ensures you are qualified to perform work on behalf of ISS, and even emails you reminders when you need to update your details or documents.

2. How do I know if I’m a subcontractor or a supplier?

If your business provides goods and services (supply and/or install) select Subcontractor when prompted in ISS Procure PASS.

If your business provides goods (uniforms/stationery/chemicals etc ) select Supplier when prompted in ISS Procure PASS.

If you’re unsure if your business is a supplier or subcontractor, please contact

3. How much does subcontractor registration cost?

The cost of subcontractor registration in ISS Procure PASS depends on the work you do and the level of verification required to register your company.

Category 1 (high-risk subcontractors) will be charged $AU400 + GST comprising: $AU300 + GST for the desktop audit (valid for three years), $AU100 + GST annual account renewal fee.

Category 2 (low-risk subcontractors) will be charged $AU200 + GST comprising: $AU100 + GST for the desktop audit (valid for three years), $AU100 + GST annual account renewal fee.

New Zealand subcontractors with valid prequal documentation will only pay the $AU100 + GST annual renewal.  These subcontractors must maintain a valid certificate or they’ll be required to complete a desktop SMS audit.

The costs above are for the initial and ongoing administration and verification of your documents and information. You’ll be sent reminders to update your documents as they expire, and have access to call centre and email support to keep you compliant to work for ISS.

Suppliers will not be charged for registration as there is no documentation upload or verification required to register as a Supplier in ISS Procure PASS.

4. What are the minimum requirements a subcontractor must meet to be registered?

ISS will only assign work to subcontractors that are compliant in the system. For your organisation to achieve compliance, as a subcontractor you must meet these minimum requirements:

  • Answer all questions as prompted during the application process
  • Read and accept ISS code of conduct statements
  • Hold a current certificate of currency for Public/Product Liability Insurance to the minimum coverage of $5M AUD or equivalent
  • Maintain Workers Compensation for regions that you can service, or if a Sole Trader, have income protection insurance

5. What documents do I need to upload in ISS Procure PASS to register as a subcontractor?

Subcontractors will be prompted to upload documents relating to your work. These may include, but are not limited to:

  1. Company contact details
  2. Licences and insurances that you confirm you hold
  3. Safety Management System documents as requested

6. What’s a SMS review?

A SMS review is an independent desktop audit of your Work Health and Safety documents completed by a qualified WHS professional. The review only applies to subcontractors, not suppliers. It will compare your information against legal and industry requirements to ensure your systems are meeting these obligations. Subcontractors will be contacted when the SMS review is complete and you are compliant in the system. If you do not pass the SMS review, we’ll send you a corrective action report detailing the action we can help you take to become compliant. Subcontractors completing the high risk SMS need to score a minimum of 80% to pass.

You will only be compliant when both your SMS and registration has been verified and approved.

If you run out of time to complete the SMS review in one session, your work will be saved and the next time you login, you can continue from where you left it. If you are part of a franchisee service, then you may have documents available from your parent company.

The documents you’ll be asked to upload in the system depend on your category and may include, but are not limited to:

  • WHS / OHS Policy
  • Environmental Policy
  • Risk Management Procedures
  • Systems of Work process including incident management
  • Drug and Alcohol management
  • Emergency management
  • Training procedures including induction management
  • Sub-Contractor Management (if applicable)
  • Continual improvement processes

7. Who do I contact if I have questions about ISS Procure PASS?

You can contact the Pegasus team during business hours on:

  • Australia 1300 305 072
  • New Zealand +61 2 4047 8890

or email

8. What is ISO 9001?

ISO 9001 is an International standard that provides the framework for an effective Quality Management System. It is one of the most widely recognised and commonly used standards throughout the world, and applies to all types of businesses regardless of their size, industry, product or service offering.

ISO 9001 certification is a seal of quality that indicates an organisation’s quality management system meets the ISO 9001 requirements. It is based on an independent evaluation or audit performed by a registrar who provides written assurance that the ISO quality management system standard has been met. ISO certificates are issued for 3 years with the requirement that surveillance audits be performed on an annual basis. Certified companies will have a certificate that bears the following 5 tick symbol.

ISO 9001

A company that is ISO 9001 conforming means that they meet ISO’s quality management system requirements but have not been formally certified by an independent registrar – companies that are still conforming must select no when asked if they are ISO 9001 compliant.

Benefits of ISO 9001 Certification

  • Improved market credibility
    • Perceived as having higher quality products and services, and may receive preferential treatment when bidding on contracts
    • Display of your ISO certification logo to a worldwide audience over the Internet
  • Access to new markets
    • Ability to bid on contracts that require ISO 9001 certification as a prerequisite for doing business

9. What is AS/NZS 4801?

AS/NZS 4801 is the Australian and New Zealand standard for safety management. Updated in 2001 – referred to as AS/NZS 4801:2001 – this standard is the benchmark in assessing Occupational Health and Safety across management systems.

It is regarded as a discipline which guides organisations in developing and implementing policies and objectives that demonstrate a company’s knowledge and control over hazards and risks present in its work environment. The internationally recognised standard is known as OHSAS 18001.

The responsibility of management in regards to the health and safety of their employees, business units, and output have increased due to changes with the introduction of the WHS Act in 2011. As a result, this has made it increasingly important for an organisation to implement a management system to comply with the necessary obligations.

Certified companies will have a certificate that bears one of the following 5 tick symbols.

A valid certificate will also have a JAS-ANZ stamp and only a document stamped in this way will be accepted.

AS 4801          Health & Safety          JAS ANZ

Benefits of AS/NZS 4801 Certification

The benefits of AZ/NZS 4801 Certification are that it:

  • Encourages a culture of safety in the workplace
  • Proves the affective implementation of an OH&S management system
  • Reduces the onset of workplace injuries, illness and incidents due to increased control
  • Enhances your company’s reputation as a safe and reliable partner, contractor or supplier
  • Demonstrates strong commitment to ongoing improvement of safety performance

10. Can I supply licences in the name of my employee?

ISS Procure PASS will prompt subcontractors to upload copies of licenses based on business work activity. Licences will only be accepted in the name of the business you are registering, not in the name of your employees. Please contact Pegasus if you need help > contact page.


11. What does Procure PASS stand for?

Procurement: Partner Assured Sourcing Solution